HOW TO ORDER CRAFT TRAINING MATERIALS NCCER's Contren curricula are currently available in three formats: Perfect-Bound Textbooks (paperbacks), Binders (3-ring binders with modules), and Individual Modules. Both perfect-bound textbooks and binders include all modules for a specific level of a specific craft area packaged together for one price. All three formats are ordered through and fulfilled by Prentice Hall. Please note, however, that some crafts are not available in all three formats and full-color books are provided as loose-leaf rather than binder packages. To place an order, please call 1-800-922-0579 or use the online ordering form. For more information about setting up an account and placing orders, click here. ABOUT LEVEL ONE MANUALS AND THE CORE CURRICULUM The Core Curriculum provides an introduction to construction and maintenance skills for all crafts. It consists of six modules: Basic Safety, Introduction to Construction Math, Introduction to Hand Tools, Introduction to Power Tools, Introduction to Blueprints, and Basic Rigging. Trainees progressing through an NCCER-accredited program must successfully complete the Core Curriculum in order to receive Level One and Craft Completion Certificates for all standardized crafts. The Core Curriculum is an integral part of the Level One manuals of the following standardized craft areas: HOW TO ORDER CONTREN CURRICULA Boilermaking Carpentry Concrete Finishing Electrical Electronic Systems Technician Heavy Equipment Operations Highway/Heavy Construction HVAC Industrial Maintenance Industrial Welding Instrumentation Insulating Ironworking Masonry Millwright Mobile Crane Operations Painting Pipefitting Pipelayer Pipeline Plumbing Scaffolding Sheet Metal Sprinkler Fitting In order to meet the widest possible variety of training needs, the Level One textbooks from the standardized craft areas can be purchased with or without the Core Curriculum. Each title must be ordered independently using its designated ISBN number. Level One perfect-bound books—Trainee Guides and Instructor's Guides—are currently $50 each. Level One titles in binders are $55. Core is available in both perfect-bound and loose-leaf versions (without the binder) for $35 each. Binders may be purchased separately for $5 each. All prices listed in this catalog are accurate as of April 2002 but are subject to change without notice. Please note that the intended training outlines for each craft area (especially for apprenticeship programs) require training with the Core Curriculum as well as with the complete set of Level One modules. ORDERING INDIVIDUAL MODULES: The component modules for each craft area are listed beginning in the online catalog with their full title (beginning with the module number), suggested training hours, a brief description, and the ISBN and price for each module if ordering individually. Note that module prices vary and all prices are subject to change without notice. When ordering single modules, please call Prentice Hall customer service at 1-800-922-0579 or fax the completed order form to 1-800-445- 6991. Allow one to two weeks for shipping. Please note: Individual modules are printed on demand when ordered and therefore cannot be returned. Click here for International Ordering Information. Click here for Frequently Asked Questions. OASIS ONLINE ORDERING OASIS Now Has Online Ordering! Pearson Education's FREE Internet-based Order And Shipment Information System (OASIS) allows you to place orders & track all of your construction and maintenance curricula orders through every step of the fulfillment process. It's easy and will save you time! Benefits of OASIS Available 24 hours a day, 7 days a week Register online Place orders Track orders Check price and availability Reprint invoices, credit memos and statements Access order information for up to one year Receive priority handling in our warehouse FREQUENTLY ASKED QUESTIONS About Online Ordering through OASIS What do I need to get started? You need to have an established account with Pearson Education and be registered to use OASIS. Register online at http://oasis.pearsoned.com. What information do I need to place an order? Shipping and Billing addresses ISBN or Title of the items you wish to order Your name and phone number Your e-mail address for order confirmation How will my order ship? You need only to provide the shipping service level that you would like for this order (Ground, 2nd Day Air or Next Day Air) on the Checkout page. If you have permanent shipping preferences on your account, we will ship via your carrier. Otherwise, we will choose an appropriate carrier for you. Please note, however, that module orders, which are printed on demand, will still take 1-2 weeks from the time the order is placed until the items are received. Can I ship an order to a different address? Currently in OASIS you can only ship to permanent addresses established on your account (last three numbers of the account 000, 001, 002, 003, etc.). However, you may still place one-time only drop ship orders by contacting our Customer Service Department at 1-800-922-0579 or by faxing your order to them at 1-800-445-6991. Can I use a credit card to pay for my order? Currently, we are not accepting credit cards for orders placed through OASIS. However, you may place credit card orders by contacting our Customer Service Department at the phone number above. How long will you retain back orders? On the Checkout page you can enter a specific date to cancel a back order. If no date is entered, we will follow your account instructions (if any) or cancel the title after 365 days. Are all Contren curriculum titles available to order through OASIS? All Trainee and Instructor's Guides and most individual modules can be ordered online; however, not every supplement (such as testing software and transparency masters) is currently available this way. If the item you want to order does not appear in OASIS, please place your order by phone, fax, or mail. To register, place orders, and track shipments online, go to http://oasis.pearsoned.com. OASIS is available 24/7 and is a free service. You must have an established account with Pearson Education and be registered to use this system. For information, email oasis@pearsoned.com or call 1-800-850-9124. ORDERING AND CUSTOMER SERVICE INFORMATION PRENTICE HALL CUSTOMER SERVICE: 1-800-922-0579 Call this number to: Place an order for Contren materials. Set up a new account. Inquire about an order already placed. Inquire about product price and availability. Report any problems about an order or account. DIRECT MAIL PROCESSING CENTER: 1-800-947-7700 (Have ISBN information available) Call this number to: Place an order using a personal credit card. NEW ACCOUNT SETUP PROCEDURES How to Establish a New Account: Please call 1-800-922-0579 to speak to a customer service representative about account establishment. Prentice Hall will set up an account for companies, schools, associations and organizations, colleges, retailers, and wholesalers.The account will be set up on the receipt of an order either by mail, fax, or phone. Allow one business day for account setup and initial order entry. The majority of orders are shipped within three business days of new account setup. Tax Exempt Status: To establish an account as exempt, we require a copy of a valid resale or tax-exempt certificate for the state where shipments are to be delivered. Tax will be collected until the appropriate materials are received by our offices, at which time tax can be forgiven. ORDERS FROM INDIVIDUALS Accounts will not be established for individuals billing to themselves. These orders are processed by the Direct Mail Processing Center in Des Moines, Iowa, 1-800-947-7700. CREDIT CARD ORDERS Any orders billed to a credit card (with the exception of a Government Visa) are also processed through the Direct Mail Processing Center in Des Moines. Please note that the Direct Mail Processing Center cannot process individual module orders.We suggest that companies and organizations not use a credit card but rather place orders as an open charge through Prentice Hall Customer Service at 1-800-922-0579. When placing orders through the Direct Mail Processing Center, Prentice Hall suggests that you have all ISBN information available for faster and more accurate service. RETURN POLICY 100% of your purchase of active NCCER Contren curricula including perfect-bound, loose-leaf and binder titles may be returned for credit, provided your return is received at our returns address within 12 months of the original invoice date. Individual modules may not be returned. All returns must be in condition to be resold as new. Credit will be issued if invoice information (indicating the invoice number) is included with the return. There is no restocking fee for returning eligible NCCER Contren curricula to Prentice Hall. Address returns to: Prentice Hall, Returns Dept., 200 Old Tappan Road, Old Tappan, NJ 07675-7095. Please note that videos and CD-ROMs cannot be returned once purchased. If you'd like to see a sample clip from Carpentry Level 1, Video 1: Framing Floors and Sills, please visit the online catalog. If you have any other questions regarding the videos or CD-ROMs, please contact your Prentice Hall Representative. If you receive wrong or damaged Contren curricula, please call Prentice Hall Customer Service at 1-800-922-0579 to make arrangements for returns, replacement of order, and/or credit. Minimum Order Quantities: Eligible accounts ordering NCCER's Contren curricula have no minimum order requirement. Retailers, schools, and colleges have no minimum first order quantity. Companies, organizations, and associations ordering Contren curricula are exempt from our normal policy of a minimum order of 10 to establish an account. MORE INFORMATION? For additional sales-related information about NCCER's Contren curricula, click here for a listing of sales representatives by state, or call 1-800-720-3870. Specific questions related to content, revisions, supplements, accreditation, or any other non-order topic may be directed to NCCER at 1-888-622-3720 or email: info@nccer.org. Please send additional questions and comments to: Email: lori_cowen@prenhall.com