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about the book
If you are just finding out about this book, please take a moment to see how this text is unique, and to look at the table of contents. Also feel free to look at a new 1999 case about some of the problems that can occur when an ecommerce transaction goes awry. The case is available for use in any information system course. It is called Shopping.com: When e-commerce isn't a bargain.
To see how this book is designed to help business professionals
understand systems in their organizations, feel free to look at an
overview of the work-centered analysis method,
a summary of common confusions
it helps avoid, comparison with other frameworks. In addition, you
can look at "A General, Yet Useful Theory of Information Systems," a 1999 article Steven Alter
published in the Communications of the Association of Information Systems. Among other things, this article
explains that many of the most common "system success factors" often associated with information systems
are equally applicable to the work systems they support.
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