Most instructors teaching an information system course in 1999 or 2000 will want to include some cases involving situations that unfold during those years or during the part of 1998 following the completion of this book's manuscript. This section will be filled in gradually to provide links to articles that describe those situations, and to provide introductions and questions that make it convenient to use those articles as assigned cases.

The newest additions are bolded.

Chapter 1, The Challenge of Applying IT Successfully

• Citibank and Chase End Test of Electronic Cash
• BMG music: building a web site to provide personalized service
• Haworth: Using CAD for competitive advantage in office furniture
• New York Jets: using information technology in professional football
• E-Mail Takes the Stand and Companies Take a Stand on E-Mail
• Will Car PC's become as common as car stereos?
• Comparison shopping on the Web

Chapter 2, Basic Concepts for Understanding Systems

• Pacific Bell: a system update or a rate hike?
• Should Internet sales be taxed?

Chapter 3, Business Processes

• Online Mortgages: Less than meets the eye
• Harley-Davidson uses an Extranet for filing warranty claims
• Closed-loop systems for inventory adjustments
• Exploring a credit scoring process
• The role of business processes in a nuclear accident in Japan
• Hewlett-Packard's Outbound Logistics System

Chapter 4, Information and Databases

• Using a database to track gangs
• SEC Database Bares Social Security Numbers
• Amoco and Chevron: similar companies using Intranets in very different ways
• Fingerhut: Marketing for Survival
• Novell unveils "Digitalme"
• Mars Orbiter crippled by calculation error
• Google: a different type of search engine

Chapter 5, Communication, Decision Making, and Different Types of Information Systems

• Extra Helpings of Data: Prudential's federated data warehouse
• ERP's Future Linked To E-Suply Chain
• Managing Customer Knowledge
• IBM explains uses of data mining
• Instant messaging
• eHOW.com - Can it answer your questions?
• MIS for logistics suppliers

Chapter 6, Product, Customer, and Competitive Advantage

• Retooling retail: Consumer sales on the Internet may force the industry to reinvent itself
• Half of Visa's disputes, fraud result from I-commerce
• Good and bad deals in online auctions
• Customer Lock-In: Capturing and Keeping Customers
• MapQuest: Finding New Ways to Compete
• Arthur Andersen: KnowledgeSpace
• GE Plastics: Using a Web Site for Industrial Marketing
• Egghead Scrambles to Virtual Retailing
• eBay tells AuctionWatch to cease and desist
• Building "your personal model" on a Web site
• Priceline.com's patent
• Configuring a product at Cisco's web site

Chapter 7, Human and Ethical Issues

• Clock Wise: Managing in a 24/7 environment
• Growing for Keeps
• US Impacts of the European Directive on Data Protection
• Is it illegal for a student or company to produce class notes and sell them online?

Chapter 8, Computer Hardware

• The Invisible Computer: Why Good Products Can Fail, the Personal Computer Is So Complex, and Information Appliances Are the Solution
• Foolproof Systems Don't Exist, Say Users

Chapter 9, Software, Programming, and Artificial Intelligence

• The Fog of War: UNIX vs. NT
• From legacy software to e-business

Chapter 10, Networks and Telecommunications

• A sales tool for selling telephone company services
• Intranet Cost Calculator
• Global Trading Company Takes a Chance on IP Telephony
• Southwest Airlines Network Management System
• Profiting from the Looming All-in-One Global Network

Chapter 11, Information Systems Planning

• As Retailers Merge, IT Takes A Big Markdown
• InformationWeek's Outlook for 1999
• Euro is slow go
• Team Heat (technical and cultural obstacles affecting global teams)
• The Worldwide Sell - Entering international markets using the Web
• United Press International
• For Better or Worse - Tying the Knot
• Wal-Mart sues Amazon.com and Drugstore.com for raiding its IT staff
• Outsourcing computer operations for ERP: Complex compromises
• Blending Contractors with an In-House IS Staff

Chapter 12, Building and Maintaining Information Systems

• Maverick Intranets Pose a Challenge for IT
• Software That Can Make a Grown Company Cry
• Snap-on Retools Amid IT Problems -- Baan enterprise software hitches are behind second-quarter earnings decline
• Offshore Programmers: The Wave of the Future?

Chapter 13, Information System Security and Control

• It Wasn't A Y2K Glitch After All
• A Game of Cat and Mouse
• From Sci-Fi to Security
• Gartner Group's congressional testimony and recommendations about the Y2K problem
• Can a Web Site snoop on you?
• Firewalls: restricting internal operations without solving the vulnerability problem
• HTML Virus Found

Main Page About the Book Student Resources Instructor Resources Contact Us