Southwest Airlines Network Management System

http://www.cio.com/archive/091598_smart.html

This article describes the way the IT staff of Southwest Airlines uses network management software to help make sure that Southwest's network infrastructure operates reliably.

Questions:

1. Identify some of the ways Southwest will benefits from using the network management software.

2. Explain the extent to which this software assures that Southwest's networks will operate efficiently 100% of the time.

3. How could Southwest's chief financial officer or other high level executives justify an expenditure on network management software whose precise functions they probably do not understand?

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