For Better or Worse - Tying the Knot

http://www.cio.com/archive/080198_relationship.html

This article presents some of the issues that arise in long term relationships with outsourcing vendors. It shows the necessity of commitment and extensive communication.

Questions:

1. Many different functions can be outsourced. What are some of the outsourcing areas mentioned in this article?

2. How does Ryder Integrated Logistics use a balanced scorecard approach to measure the success of its vendor relations?

3. Identify some of the advantages and disadvantages of outsourcing that are revealed in the examples in the article.

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