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additional cases Software That Can Make a Grown Company Cry http://www.nytimes.com/library/tech/98/11/biztech/articles/08soft.html This article about ERP systems starts by mentioning "the pain of installing those monster, run-the-whole-show software packages that coordinate a manufacturer's entire business from the time raw materials come in the door to the time the customer pays the invoice. Yet companies find the software's promises of slashed costs and supercharged productivity irresistible, so the programs, known as enterprise resource planning software, or ERP, are spreading fast. AMR Research, a research firm in Boston, estimates that worldwide sales of enterprise software and related services like maintenance and training totaled $10.9 billion last year. And the Gartner Group, a research firm in Stamford, Conn., expects sales to keep growing by at least 20 percent a year." Questions:
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