Snap-on Retools Amid IT Problems -- Baan enterprise software hitches are behind second-quarter earnings decline

http://www.techweb.com/se/directlink.cgi?IWK19980706S0023
http://www.theautochannel.com/news/press/date/19981022/press019161.html

Despite high hopes, a snarled implementation of Baan enterprise software contributed to an earnings decline at Snap-on Inc. The toolmaker reported in July 1998 that its second-quarter earnings would come in 40% below the year-earlier level, mostly because of ongoing system problems.

Questions:

1. Explain the extent to which you believe the implementation of Baan software is responsible for the decrease in earnings.

2. To what extent is an ERP vendor responsible for successful implementation of an ERP project?

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