Instant messaging

A Sept. 23, 1999 New York Times article says that many of the features that "make instant messaging so appealing to teenagers -- its speed, intrusiveness and the ability to see who else is online -- have made it as welcome as a Friday afternoon meeting in many offices."

http://www.nytimes.com/library/tech/99/09/circuits/articles/23inst.html

Questions:

1. What is instant messaging and how is it different from regular email?

2. Why is instant messaging disruptive in a work environment?

3. If people don't like instant messaging why don't they just turn it off?

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