Clock Wise: Managing in a 24/7 environment

http://www.cio.com/archive/101598_ec.html

Many IT organizations are faced with the challenge of trying to provide non-stop service, 24 hours a day, 7 days a week. This article describes some of the difficult practical and managerial issues that occur in this environment and some of the impacts of this type of environment on work system participants.

Questions:

1. How is this article related to the four major themes identified in the chapter outline on page 225?

2. How is the reorganization at Universal Underwriters' Insurance related to the themes in the chapter? To what extent do the themes explain why the strategy did or did not work?

3. What are some of the lessons from building CyberCash's 24/7 operations?

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