Each of the cases in this section appeared in the first or second edition of Information Systems, A Management Perspective. Although these cases are several years old, they were selected for inclusion here because they focus on issues that remain valid today and will be remain valid years from now.

Chapter 1, The Challenge of Applying IT Successfully

• Palm Island Restaurant
• The National Board of Trade
• Wal-Mart: attaining competitive advantage from information technology
• Hitachi Uses CAD to Speed Power Plant Design

Chapter 2, Basic Concepts for Understanding Systems

• Sterling Winthrop: using patient comparisons to cut mental health costs
• Aegis radar case

Chapter 3, Business Processes

• Mrs. Fields Cookies: Standardizing Routine Decisions
• General Motors Tries to Find Machine Failures Before They Occur
• Cypress Semiconductor: no-excuses management

Chapter 4, Information and Databases

• Networked Livestock Auctions in Australia
• Merck Uses a Model to Decide on a Merger
• Kidder Peabody: phantom trades cost $350 million

Chapter 5, Communication, Decision Making, and Different Types of Information Systems

• Ocean Spray: finding the news in sales results
• Transcontinental Movers
• IBM Uses a Group Decision Support System

Chapter 6, Product, Customer, and Competitive Advantage

• Eden Travel
• Vietnam's Antiquated Banking System Hampers Economic Reform
• DuPont's Packaging Advisor

Chapter 7, Human and Ethical Issues

• American Airlines: The ethics of information display
• Investments Ltd.
• Envirotrust
• Hertz: Accessing Driving Records through Government Computers
• Siemens, Toshiba, and IBM: Crossing Cultures when Scientists Collaborate

Chapter 8, Computer Hardware

• McKinsey's client-server project encounters common setbacks
• Saudi Arabia Builds an Urban Information System for Riyadh

Chapter 9, Software, Programming, and Artificial Intelligence

• American Express Authorizer's Assistant
• Otis Elevator: combining fuzzy logic and neural networks to minimize waiting for elevators
• Associated Financial Planners
• Coopers & Lybrand: an Expert System for Tax Planning
• Dalian Dyestuff Plant: Integrating an Expert System into a Decision Support System
• Mead Data Central: A User Interface as a Competitive Issue

Chapter 10, Networks and Telecommunications

• Europcar Moves Toward an Integrated European Network

Chapter 11, Information Systems Planning

• Canada: Royal Bank of Canada: linking various platforms
• Switzerland: Nestle's information technology strategy
• Ireland: CIGNA processes insurance claims across the Atlantic
• American Airlines Embarks on a New Information Infrastructure in 1990

Chapter 12, Building and Maintaining Information Systems

• California Department of Motor Vehicles: an information system that failed
• Revlon: shut down by a billing dispute with a vendor
• Hope Software: Responding to an RFP
• Whisler Industries: How can we salvage this project?
• Toshiba's Software Factory
• Digital Equipment Corporation: Building an Expert System

Chapter 13, Information System Security and Control

• New York Telephone: giving away personal identification numbers in a sweepstakes promotion
• Oakdale Bank: Thwarting the programmer's revenge
• Germany: penetrating a U.S. network for espionage
• Denver Airport: delayed by a baggage handling system

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