Information Systems - Web Sites by Chapter

Information Systems: A Management Perspective

web sites by chapter

Chapter 3, Business Processes

Process Modeling
Business Process Reengineering
Coordination and Integration
Complexity
Reliance on Machines
Quality and Productivity
Supply Chain

Process Modeling
Using Various Process Modeling Tools: This Sept. 28, 1998 article in Information Week describes the use of various processing modeling tools. It states that the most common process modeling tools are flip charts and Post-It notes used to diagram how processes flow across an organization and to outline key activities within each process
Links related to workflow software: "A comprehensive resource listing of workflow software, research and links."
Business Process Reengineering
Also see reengineering links listed under Chapter 11.
Electronic College of Process Innovation: The Electronic College of Process Innovation provides a comprehensive set of documents, tools, and guidebooks available on the topic of business process change and creating customer value.
Reengineering Resource Center: This site contains both articles on reengineering and links to other reengineering sites.
Coordination and Integration
Enterprise Integration and Modeling: This page describes an on-going international research effort through government and industrial sponsorship on developing new information technologies for distributed and global enterprises.
Supplier Integration into new Product/Process/Service Development: This is a paper sponsored by the National Science Foundation examines why and how companies are integrating suppliers into New Product Development and details some of the strategies and practices that are required to make this kind of integration successful.
The Center for Coordination Science (CCS): This site supported by MIT, conducts multidisciplinary research that draws upon a variety of fields, including computer science, organization theory, information systems, management science, economics, and psychology. Work in the Center includes projects in the following areas: Coordination technology, Organizational structures and information technology and Coordination theory.
Complexity
Complexity On-Line: Complexity and related topics from Brint.com
A Business Researcher's Index: Brint's site for: Complexity, Complex Systems & Chaos Theory Organizations as Self-Adaptive Complex Systems.
Reliance on Machines
What most robots don't look like: This famous picture of a robot that plays music has little resemblance to most of today's industrial robots, which perform operations such as welding and placing components onto circuit boards.
Quality and Productivity
American Society for Quality: ASQ is dedicated to the ongoing, development, advancement, and promotion of quality concepts, principles, and techniques. The site provides information to help people grapple with issues like total quality management, benchmarking, productivity.
The American Productivity & Quality Center: This page within the APQC site contains a number of articles that might be valuable. One of them is the consulting firm Arthur Andersen's classification scheme for processes.
A Simplified TQM Diagnostic Model: These pages are designed for Leaders and Managers who want to: Repair, jump-start or diagnose problems in existing TQM initiatives, or Design and implement their own less expensive and culturally tuned TQM, or Become competent internal consultants to their company's TQM system.
Deming Electronic Network: The DEN web site has been created as a focal point for sharing resources, discussions, learning, and research on the Deming Philosophy. (It operates slowly when the Internet Explorer is used as the browser.)
Quality-related links from Quality Digest: These links cover topics including ISO 9000, agile manufacturing, best practices, quality function deployment, and many other topics.
Supply Chain
Seven Principles of Supply Chain Management: "To balance customers' demands with the need for profitable growth, many companies have moved aggressively to improve supply chain management. Their efforts reflect seven principles of supply chain management that, working together, can enhance revenue, cost control, and asset utilization as well as customer satisfaction. Implemented successfully, these principles prove convincingly that you can please customers and enjoy profitable growth from doing so."
ERP/Supply Chain Research Center: This CIO site provides recent articles and links to other ERP and Supply Chain sites.

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