Chapter Seven

Business Process Reengineering (BPR) The search for, and implementation of, radical change in business processes to achieve breakthrough improvements in products and services. See also Disruptive technologies, key business processes.
Closed-ended questions Questions in interviews and on questionnaires that ask those responding to choose from among a set of prespecified responses. See also Open-ended questions.
Disruptive technologies Technologies that enable the breaking of long-held business rules that inhibit organizations from making radical business changes. See also Business Process Reengineering (BPR).
Formal system The official way a system works as described in organizational documentation. See also Informal system.
Informal system The way a system actually works. See also Formal system.
JAD session leader The trained individual who plans and leads Joint Application Design sessions.
Key business processes The structured, measured set of activities designed to produce a specific output for a particular customer or market. See also Business Process Reengineering (BPR).
Open-ended questions Questions in interviews and on questionnaires that have no prespecified answers. See also Closed-ended questions.
Scribe The person who makes detailed notes of the happenings at a Joint Application Design session.

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