NEW--Suggests techniques for outlining and writing directly on a computer.

NEW--Demonstrates methods for adjusting writing to suit international audiences.

NEW--Features new sections on writing product documentation, creating effective e-mail, and designing information so that readers' attention is drawn immediately to key issues.

NEW--Presents seven guidelines for forming technical abbreviations.

NEW--Includes instructions for writing electronic résumés.

Uses a real-life, work-oriented perspective in which students assume the roles of various employees of two technical firms.

• Presents students with typical situations that call for them to communicate with clients, suppliers, and each other.

Covers all aspects of technical correspondence, report writing, oral communication, and the job-seeking process.

Features a unique modular method for organizing letters, reports, and proposals, based on the "pyramid" technique that helps students focus readers' attention on the most important information they have to convey.

Includes a wealth of model letters and reports, and fully developed projects and exercises.