4 - Information Gathering: Interactive Methods
In a small group, discuss what you learned from the interview with each
of the following people (examine one interview per group). How did the interviewee's
expression reinforce the answers they gave to the questions. Explain your
findings to the class or write a paragraph or two explaining your observations.
James F. Hyatt
Warren F. Torrey
Answer the following questions based on your interviews with each individual.
Explain your findings to the class or write a paragraph or two.
Summarize what did you learned from the interview with Blandford.
What is Evans's opinion on how the merger is going?
What kind of information systems problems arose as a result of the
merger (what kind of system is currently in place)?
What is the major difference in hardware used by the Training Unit
and the MIS Unit?
What is the current project tracking system and what is the proposed
Who is called on the phone for an interview from Evans's office
and what did you learn from the interview?
What are the professional reasons that Evans is going on a vacation?
What did you learn about the performance of the Training Department?
From Hill's viewpoint, why did the merger of Training and the MIS
What type of data does he rely on?
Is he open to using new technology?
What is Hill's concern for the future, for any new system being
James F. Hyatt
What is the most important thing that you have learned?
What is Hyatt's opinion of the Training Unit - both the good and
What is Hyatt's analogy for a company?
What two new directions is MRE taking?
What did you learn from the Observations link?
What is the one common characteristic of the people that work for
the Training Unit?
What two people does Ketcham bring into the interview?
What are the two different viewpoints of the persons brought into
What are the major forces of competition that the Training Unit
What did you learn about the software conflict between Training
What body language did each of the persons called into the interview
What conflict exists between the two people called into Ketcham's
What is Ketcham's assessment for the reason that the departments
What type of body language is Ketcham exhibiting?
What is the greatest difficulty you had interviewing Linda?
What is her opinion of the reasons for the merger?
What kind of system is the PSRS?
Who likes the PSRS?
What did you learn during your interview with Sabin?
What did you learn about the company from the observations (what
is the company metaphor).
Who is Joey?
What are your thoughts on bringing Sabin into the project management
Summarize what you learned from the interview with Sherman.
What is Sherman's body language telling you?
What does PSRS stand for?
What is wrong with the PSRS?
What is Smith's view of the Training Unit?
What is GEMS?
What did you learn from the "interview" with Torrey?
What useful information did you learn from Matias?
Summarize what you learned from the interview with Taylor.
What useful information did you learn from Corazón.
How is XML being used?
What techniques are being used to design Web sites?
What types of activities are performed by McGuigan?
What are some of the security concerns?
What measures are being planned or implemented for security?
What kind of plan does Eckert have for disaster recovery?
What are some of Silverthorne's duties as an onsite customer?
What are some of the difficulties experienced by Silverthorne in
her role as an onsite customer?
What two forms are used by Silverthorne? How is each form used?
What are some O'Malley's duties?
How is disaster planning implemented at MRE?
What different activities or methods are used by Heatherford to
List some of the problems found by Heatherford?
What are some of the solutions to the problems mentioned in the
In a small group, role play interviewing each of the persons mentioned above.
Use the following guidelines:
Each group should elect one person (or take turns) to represent the
user that they studied in question number one.
The persons being interviewed should assume the role of the person and
make up answers consistent with what they learned in the interview.
A different group should make up the questions for the user.
Have either one or two persons ask the interview questions.
The entire class should critique the interview after it has finished.
In a small group, perform a JAD session with the major system users mentioned
above participating. Have other students act as a session leader, a scribe,