Chapter 1
Amazon.com (B2C)
Australasian Legal Information Institute
BBBOnline Privacy
CPR Institute for Dispute Resolution
Covisint (B2B)
Ebay.com (C2C)
Federal Trade Commission
FedBizOpps (B2G)
Onvia.com (B2G)
TRUSTe
U.S. Patent and Trademark Office
U.S. Copyright Office
World Intellectual Property Organization (WIPO)

Chapter 2   back to top
American Bar Association (ABA) Task Force on E-Commerce and Alternative Dispute Resolution
Better Business Bureau/BBBOnLine, Code of Online Business Practices
Center for Law, Commerce and Technology, University of Washington School of Law
Center for Public Resources (CPR) Institute for Dispute Resolution
Cybersettle
ECCPG Guidelines for Merchant-to-Consumer Transactions and Commentary
GBDe Consumer Protection Guidelines
ICANN
iCourthouse
National Arbitration Forum
National Arbitration and Mediation
OECD Consumer Protection Guidelines for E-Commerce
Online Ombuds Office (OOO)
Online Resolution, Inc.
SquareTrade
Resolution Forum, Inc.
WEBdispute

Chapter 3   back to top
    Online Negotiation Service Providers:
Cybersettle
Smartsettle
OnlineResolution
Resolution Forum
Squaretrade
    Negotiation Software and Preparation Sites:
Negotiator Pro
GroupMind Express
Groove Networks
Lotus QuickPlace
    Miscellaneous:
Global Business Dialogue on Electronic Commerce
Spam Laws resource page

Chapter 4   back to top
SquareTrade
WebMediate
WebMediate Circle of Neutrals
Association for Conflict Resolution
Center for Information Technology & Internet Dispute Resolution

Chapter 5   back to top
Consumers International
EEJ-Net
Mediation and Arbitration Services (MARS)
Nova Forum
Online Resolution, Inc.
Public Citizen
Resolution Forum, Inc.
Virtual Magistrate

Chapter 6   back to top
iCourthouse
Virtual Jury
Legal Vote
Michigan Cybercourt

Chapter 7   back to top
American Bar Association's Task Force on E-Commerce and Alternative Dispute Resolution
Consumer Sentinel Network, Bureau of Consumer Protection, U.S. Federal Trade Commission
Global Reach
Bobby/CAST
Conflict Resolution Information Resource
Center for Law, Commerce and Technology
Organization for the Advancement of Structured Information Standards (OASIS)
Online Resolution, Inc.
BBB Online
National Consumers League
Square Trade, Inc.

Chapter 8   back to top
American Arbitration Association, eCommerce Dispute Management Protocol
ABA Task Force on E-Commerce and ADR
Better Business Bureau (BBB)
BBBOnline
Code of Ethics for Arbitrators in Commercial Disputes
Consumer Due Process Protocol
Eurochambres, the Association of European Chambers of Commerce and Industry
Federation of European Direct Marketing (FEDMA)
Global Business Dialogue on Electronic Commerce (GBDe)
iCourthouse
Michigan Cyber Court
Model Standards of Conduct for Mediators
Organisation for Economic Co-operation (OECD)
Ethical Standards of Professional Responsibility

NOTE: Every effort has been made to provide accurate and current Internet information. However, due to the constant changing of Internet addresses, some web links may not be functional.