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Frequently Asked Questions

What exactly is the NRAEF ManageFirst Program^®?

The NRAEF ManageFirst Program is an exciting management certificate program developed to provide restaurant, hospitality and foodservice content for the higher education market. The program includes a set of Competency Guides, exams, Instructor's Resources, certificates, a new credential, and support activities and services.

Each guide focuses on a specific topic, dedicated to helping students master a set of competencies.

How was the NRAEF ManageFirst Program developed?

The program’s topics were identified through a rigorous 18-month Job Task Analysis (JTA) process in which industry professionals and academicians worked together to identify the content necessary to succeed in the restaurant, hospitality and foodservice industry. More than 200 restaurant, hospitality and foodservice operators, industry hiring professionals, trainers and academics participated.

This group clustered the competencies into 10 topic areas that became the 10 NRAEF ManageFirst Competency Guides. The topic areas align to corresponding higher education courses and are not tied to any particular textbook.

In addition to the JTA process, extensive market and product research was performed to ensure that the program be designed to meet the needs of the academic community.

ServSafe^® Food Safety and ServSafe Alcohol^® also are part of the NRAEF ManageFirst Program. To place a ServSafe order or receive more information you may contact your State Restaurant Association or the National Restaurant Association Educational Foundation at 800-765-2122 (312-715-1010 in the Chicago area) ext. 701, or visit www.servsafe.com.

How will the NRAEF ManageFirst program help my students?

Students who receive a ManageFirst certificate have demonstrated mastery of a key competency as defined by industry and academia. Students who have completed five competency areas can earn the new NRAEF ManageFirst Professional™ credential.

Equipped with the right skills, certificates and a credential from the NRAEF, students will be prepared to begin – or advance – their careers in the restaurant, hospitality and foodservice industry.

More detail on the MFP credential is provided below.

How does a student earn an NRAEF ManageFirst certificate?

Students earn a certificate for each exam passed. Because the ManageFirst topics and exams are aligned to college (university or higher education) courses, the guides are designed to cover the content typically taught in one college course. For example, the Controlling Foodservice Costs guide is designed to align with a Cost Control or Operations Management course. Examinations will cover content found in the associated competency guide.

How does a student earn the NRAEF ManageFirst Professional^TM Credential?

To earn the new NRAEF ManageFirst Professional credential, students must pass four Core Credential examinations and one Foundation examination. Students also will be required to document 800 hours of industry-related work experience.

What are the NRAEF ManageFirst topic areas?

NRAEF ManageFirst Core Credential Topics:

Controlling Foodservice Costs
Hospitality and Restaurant Management
Human Resources Management and Supervision
ServSafe^® Food Safety

NRAEF ManageFirst Foundation Topics:

Customer Service
Food Production
Inventory and Purchasing
Managerial Accounting
Menu Marketing and Management
Nutrition
Restaurant Marketing
ServSafe Alcohol^®

How does the industry-related work experience requirement for NRAEF ManageFirst Professional™ Credential work?

In order to receive the NRAEF ManageFirst Professional Credential after passing all requisite ManageFirst exams, program participants need to document 800 hours of industry-related work experience. Only work experience accrued during the period of time between the date of your first NRAEF ManageFirst exam and one year after your last exam will be eligible to meet this requirement.

Eligible Credential candidates will be prompted by email to submit proof of this work experience electronically through the NRAEF's web site. All submitted work experience information is subject to verification by the NRAEF.

Credential candidates will be asked to provide the following work experience information: company, supervisor contact name and phone number, work description, work dates and total hours worked at each company.

Once this information is received and approved by the NRAEF, a Credential will be mailed to the new NRAEF ManageFirst Professional via traceable, signature required mail, for receipt in approximately two to three weeks.

How does a student receive a certificate?

Certificates are awarded upon successful completion of NRAEF ManageFirst exams. Certificates will be mailed to the instructor or proctor who administered the exam. It is this person’s responsibility to deliver the certificates to the students.

What is the exam scoring and posting process?

To obtain scores and certificates for any NRAEF ManageFirst course, an instructor needs to simply provide class, course and contact information on the Examination Information Form. Mail the Examination Information Form with the completed Examination Answer Sheets to: National Restaurant Association Educational Foundation (NRAEF), Attention: Exam Administration Department, 175 W Jackson Blvd, Suite 1500, Chicago, IL 60604-2814, utilizing a traceable shipping service (i.e. UPS, Federal Express, Airborne).

If an instructor or proctor gives an online-examination, Pass/Fail results are immediate. Percent scores are posted to a secure area of the NRAEF web site once the proctor confirms all examinations have concluded testing and officially grades the class.

How quickly will I receive the students’ test scores?

Paper-and-Pencil exam scores: within 3-4 business days of receipt of your class answer sheets, the NRAEF will grade and post your class scores to www.nraef.org/classes. Scores will be accessible by logging in to this secure area of the NRAEF website and will be emailed to the NRAEF ManageFirst instructor if there is a valid email address on file.

Online exam scores and certificates: Pass/Fail results for online exams are immediate. Percent scores are posted to the NRAEF website once the proctor confirms all examinees have concluded testing and officially grades the class.

Certificates will be received by instructor/proctor within 1-5 business days from the posting of scores to the NRAEF (www.nraef.org) website.

How can my students purchase the NRAEF ManageFirst Competency Guides?

Students may purchase the NRAEF ManageFirst guides through the standard higher education channels: from Pearson Prentice Hall, through their college bookstore, or through online retail distributors (e.g. Amazon).

As an instructor, how do I participate in the NRAEF ManageFirst Program?

To instruct an NRAEF ManageFirst Program course, an instructor must first register as an NRAEF ManageFirst instructor. To register as an NRAEF ManageFirst instructor, complete the NRAEF ManageFirst Instructor and Proctor Application and read through the NRAEF ManageFirst Examination Administration Handbook. Both documents are available at www.nraef.org/managefirst .

Note: If you will be instructing the ServSafe^® Food Safety or ServSafe Alcohol^® courses, there are separate instructor registration procedures for these programs.

How can I review the NRAEF ManageFirst Program?

Select NRAEF ManageFirst Program sample chapters are available for viewing.

Instructor Editions are available for sampling for qualified individuals. Call 1-800-526-0485 to request copies.

How can I get more information?

You may contact Pearson Prentice Hall for more information:

Email: managefirst@prenhall.com

Phone: 1-800-526-0485

You may also contact the National Restaurant Association Educational Foundation at 800-765-2122 (312-715-1010 in the Chicago area) ext. 701, or visit www.nraef.org

NRAEF ManageFirst Instructor and Proctor FAQ

How do I register to instruct NRAEF ManageFirst Program Topics and/or proctor NRAEF ManageFirst Program Exams?

To register as an NRAEF ManageFirst Program Instructor and/or Proctor:

1. Read the NRAEF ManageFirst Program Exam Administration Handbook

2. Download, print out and complete the NRAEF ManageFirst Program Instructor and Proctor Application. Be sure to print legibly when completing the forms. Downloading this PDF file requires installation of Adobe^® Acrobat^® Reader^®.

Fax your completed form to Exam Administration at 866.665.9570 or 312.583.9853. Immediately after faxing, call to verify that your fax was received. Phone 800.765.2122, ext. 703. In the Chicago area, call 312.715.1010, ext. 703.

Or you may mail your completed form to the:

National Restaurant Association Educational Foundation
Attn: Exam Administration Department
175 West Jackson Boulevard, Suite 1500
Chicago, Illinois 60604-2814

IMPORTANT!: The ServSafe^® Food Safety and ServSafe Alcohol^® courses are part of the NRAEF ManageFirst Program. Individuals must register separately for these two certification courses! Click here for more information on registering as a ServSafe Food Safety Instructor or ServSafe Alcohol Instructor.

NRAEF ManageFirst Program Exam Ordering and Administration FAQ

How and when do I order the NRAEF ManageFirst Program Exams and Answer Keys?

Registered NRAEF ManageFirst Program Instructors and Proctors have access to the Exams via secure log in to the NRAEF ManageFirst Program section at http://www.nraef.org/irc/. You may download or print the Exams and Answer Keys at your convenience.

Note: ServSafe Food Safety and ServSafe Alcohol are both stand alone programs in addition to being part of the NRAEF ManageFirst Program. Please refer to the ServSafe^® Exam Administration Handbook for information on ordering the ServSafe Food Protection Manager Certification Exams and the ServSafe Alcohol^® Exam Administration Handbook for information on ordering ServSafe Alcohol Exams.

How do I administer NRAEF ManageFirst Program Exams?

Detailed instructions on administering these Exams are available in the NRAEF ManageFirst Program Exam Administration Handbook.

Note: ServSafe Food Safety and ServSafe Alcohol are both stand alone programs in addition to being part of the NRAEF ManageFirst Program. Please refer to the ServSafe^® Exam Administration Handbook for information on administering the ServSafe Food Protection Manager Certification Exams and the ServSafe Alcohol^® Exam Administration Handbook for information on ordering ServSafe Alcohol^® Exam .

For further assistance please email certification@nraef.org or phone Exam Administration Department at 800.765.2122, ext. 703. In the Chicago area, phone 312.715.1010, ext. 703.