Questions for Review    

  1. What is personality?

  2. What constrains the power of personality traits
    to precisely predict behavior?

  3. What behavioral predictions might you make if
    you knew that an employee had (a) an external
    locus of control? (b) a low Mach score? (c) low
    self-esteem? (d) a Type A personality?

  4. What is the Myers-Briggs Type Indicator?

  5. What were the six personality types identified by

  1. Do people from the same country have a common
    personality type? Explain.

  2. Why might managers today pay more attention to
    the person-organization fit than the person-job fit?

  3. What's emotional labor and why is it important to
    understanding OB?

  4. How does national culture influence expressed

  5. What's emotional intelligence and why is it impor-

Questions for Critical Thinking     

  1. "Heredity determines personality." (a) Build an ar-
    gument to support this statement. (b) Build an ar-
    gument against this statement.

  2. "The type of job an employee does moderates the
    relationship between personality and job produc-
    tivity." Do you agree or disagree with this state-
    ment? Discuss.

  3. One day your boss comes in and he's nervous,
    edgy, and argumentative. The next day he is calm

         and relaxed. Does this behavior suggest that per-
         sonality traits aren't consistent from day to day?

  1. What, if anything, can managers do to manage

  2. Give some examples of situations in which the
    overt expression of emotions might enhance job

Team Exercise "What Is a Team Personality?"  

It's the unusual organization today that isn't using
work teams. But not everybody is a good team player.
This prompts the questions: What individual personal-
ity characteristics enhance a team's performance? And
what characteristics might hinder team performance?
   Break into groups of five or six. Based on the re-
search presented in this chapter, each group should (a)
identify personality characteristics that are associated
with high-performance teams and justify these
choices, (b) identify personality characteristics that
hinder high-performance teams and justify these
choices, and (c) resolve whether it is better to have
teams composed of individuals with similar or dissimi-
lar traits.
   Each group should select an individual who will
present his or her group's findings to the class.

Internet Search Exercise     

  1. Search for the most popular personality tests used
    in business firms for selection, placement, and
    promotion decisions. How were you able to con-
    clude that these were the most popular?
  1. Find five recent articles (published within the past
    12 months) on emotional intelligence. Summarize
    these articles. What, if any, criticism of the con-
    cept surfaces in your search?

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