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Welcome to the Prentice Hall Customer Support page. We have made a strong commitment to provide you with the best customer service possible.
Contacts
To help us serve you with efficiency, please route your request or feedback as outlined below.
To receive info about new publications
Subscribe to any of our electronic mailing lists. You will receive periodic information on new publications in any of your areas of interest.
Prospective Authors
Please see the Author Guide section of this site.
College Faculty within United States
You can now request an exam copy on-line. Your request will automatically be forwarded to your local Prentice Hall representative. You will receive a copy of the forwarded message generally within 24 hours, and it will contain the e-mail address for your local representative. Your local Prentice Hall representative is the best source of information regarding the status of your request. You can also contact your rep directly by either calling our Faculty Services Department at: (800) 526-0485 or use our on-line Rep Locator.
International College and University Faculty
Our International divisions cover the globe, and will be happy to serve you. Please see the ordering information for International requests on this page. You can also link directly to our International sites:
- Pearson Education HigherEd Canada: www.pearsoned.ca/highered
- UK, Europe, Middle East, and Africa: www.pearsoneduc.com
- Scandinavian Language titles: www.prentice-hall.no
- Pearson Education Latin America Web site: www.pearsonedlatino.com
- Pearson Education Australia Web site: www.pearsoned.com.au
Elementary,
Middle School and High School Teachers
This Web site represents our college and professional
level books. We are unable to process requests from non-college faculty
at this time. Please contact your local representative for more information
about receiving examination copies of these or other titles.
- If
you'd like information on any of our College products, please call:
1-800-350-3693
- If you are interested in School Division titles, or need help in locating your local PH School representative, please call: 1-800-848-9500 or visit the Prentice Hall School Web site.
Ordering Information
Individual Single-Copy Orders within the U.S.
You will need the ISBN, author name, and title of each book you wish to order. You may choose from (3) delivery options:
- Book Rate: (2-4 weeks)
- UPS Ground: (5-7 days)
- Air
Express: (3-5 days)
- We accept Visa, Mastercard, and American Express.
- If
you return a purchase within 60 days, you will receive a full refund
on your order.
To Order By Phone
- Please call 1-800-282-0693
- Please
FAX to
1-800-835-5327. Remember
to include all the information above, as well as your shipping address,
credit card number and expiration date, and your signature authorizing
the charge. A
sample FAX form is available here (MS-Word: 75k).
Government Orders
- Please call 1-800-922-0579.
- FAX: 1-800-445-6991. Remember to include all the information above. A sample FAX form is available here (MS-Word: 75k).
Corporate Sales
Prentice Hall PTR Corporate Sales focuses on selling books and documentation into the computer and high tech training markets, as well as catalog resellers, internal corporate training departments, and associations. The Corporate Sales team is supported by a staff of customer service and credit representatives, and together they provide the corporate sales market a creative array of features and services. Among these are:
- dedicated account representatives, not order takers
- frequent product updates
- specialization by market segments
- product samples
- personal service
- market research and editorial feedback
- custom publishing options
- volume discounts and blanket purchase order options
If you are interested in purchasing ten or more copies of a Prentice Hall title, please contact:
Prentice Hall Corporate Sales Department
One Lake Street
Upper Saddle River, New Jersey, 07458
Web: corpsales@pearsontechgroup.com
Phone: 1-800-382-3419
FAX: 201-236-7141 A sample FAX form is available here (MS-Word: 75k).
International Orders
Please contact the appropriate international office listed below:
- Canada: Please
visit the Pearson Education HigherEd Canada Web site:
- Pearson HigherEd Canada: http://www.pearsoned.ca/highered
- Pearson HigherEd Canada Contact Information page: http://www.pearsoned.ca/highered/contact.html
- UK,
Europe, Middle East, and Africa: Prentice
Hall accepts Mastercard, Visa, American Express, and Diners Club. Include
your name, e-mail address, FAX number, and the ISBN, title, and author
information, as
well as your shipping address, credit card number and expiration date,
and your signature authorizing the charge. A
sample FAX form is available here (MS-Word: 75k).
- For inspection copies, FAX your request to: +44 1279 414130 or send e-mail to: HEEnquiriesUK@pearsoned-ema.com.
- Australia,
New Zealand, Papua New Guinea, Fiji:
- For both orders and examination copies, FAX: + 61 02-9453-0117 or e-mail: marketing@pearsoned.com.au. See the sample FAX form for further details.
- Asia
and India:
- For both orders and examination copies, FAX: 65-378-0370 or e-mail: prenhall@singnet.com.sg. See the sample FAX form for further details.
- Latin
America:
- Orders: FAX 1-201-767-5625 or send an e-mail to: intlcs@pearsoned.com.
- Examination Copies: FAX 1-201-236-3400 or send an e-mail to: tricia.gutierrez@pearsoned.com.
- Pearson Education Latin America Web site: www.pearsonedlatino.com
- See the sample FAX form for further details.
- South
Africa:
- Address:
P.O. Box 396
Cape Town 8000
- Phone: (021) 531-7750
- Fax: (021) 532-2303
- E-mail: enquiries@pearsoned.co.za
- See the sample FAX form for further details.
- Address:
- U.S.
Export Division:
- To contact Prentice Hall's U.S. Export Division, either FAX: 1-201-767-5625, or send an e-mail to: intlcs@pearsoned.com.
Technical
Support
The Pearson Education Product Support team is comprised of professionals
tasked with providing quality product support for higher education software
on diskette or CD-Rom, multimedia, network or web-based products. You
have come to the right place if you are looking for technical assistance
with one of Prentice Hall's products.
Choose a product category located below or search our 24/7 website, 24
hours a day, 7 days a week http://247.prenhall.com.
Technical
Support Contact Information
- Software
Software questions regarding CD-Rom's, and diskettes: http://247.prenhall.com/html/software/feedback_sw.html
- Web
sites
Website
inquiries e.g. registration, missing links, etc.: http://247.prenhall.com/html/websites/feedback_ws.html
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Pearson Education Company
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