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Chapter 4: Help Desk, PC Support,
and Network Administration Careers

WITHIN THIS SECTION:

PC Support and Help Desk Technicians - PC software and hardware are man-made. Therefore, just as death and taxes are a certainty, so is the fact that hardware and software will break down or malfunction....
Help Desk Technicians - Have you ever had a problem with your PC for which you had to call technical support (either at the company that manufactured your PC or one of the companies that provided software)....
PC Support Technicians - PC support technicians are the "fix-it" people of the IT world. Just as TV repairmen, auto mechanics, plumbers and electricians are needed to maintain the health of your home...
Summary - All in all, the voracious appetite for PCs and related equipment and software should continue to fuel demand for help desk and PC support professionals...
 
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