1. Operations and Productivity

2. Operations Strategy for Goods and Services.

2S. Forecasting

Case Studies - Akron Zoological Park

Case Studies - Kwik Lube

II. BUILDING WORLD CLASS OPERATIONS.

3. Total Quality Management.

Case Studies - Falls Church General Hospital

Case Studies - Westover Electrical, Inc.

3S. Quality via--Statistical Process Control.

Case Studies - Bayfield Mud Company

4. Design of Goods and Services.

5. Process and Capacity Design.

Case Studies - Rochester Manufacturing Corporation

6. Selecting the Location.

7. People and Work Systems.

Case Studies - Human Factor at Three Mile Island

8. Layout Designs.

Case Studies - The Palm Beach Institute of Sports Medicine

9. Inventory for Independent Demand.

Case Studies - LaPlace Power and Light

Case Studies - Professional Video Management

10. Inventory of Dependent Demand (MRP).

11. Just-In-Time Systems.

11S-Supply Chain Management.

Case Studies - AT&T Buys a Printer

Case Studies - Blue and Gray, Inc.

12. Aggregate Scheduling.

13. Short-term Scheduling.

Case Studies - Old Oregon Wood Store

14. Project Scheduling.

Case Studies - Haygood Brothers Construction Company

Case Studies - Shale Oil Company

14S-Maintenance Management.

IV. TUTORIALS.

T1. Decision Making Tools.

Case Studies - Drink-At-Home, Inc.

T2. Linear Programming.

Case Studies - Coastal States Chemicals and Fertilizers

Case Studies - Mexicana Wire Works

T3. Transportation Modeling.

Case Studies - Custom Vans

Case Studies - Fort Wayne General Hospital

T4. Learning Curves.

T5. Waiting Line Models.

Case Studies - New England Castings

T6. Simulation.

Case Studies - Abjar Transport Company