1. Operations and Productivity

Course Project - Service Operations Management

New York Times - We're Leaner, Meaner, and Going Nowhere Faster

New York Times - Big Steelmakers Shape Up

New York Times - Lifetime Jobs Die Prematurely as Japan Downsizes

2. Operations Strategy for Goods and Services.

Course Project - Operations Management Exercise

Internet Case Studies - Outsourcing at Johnson Controls

New York Times - In Europe, a Wave of Layoffs Worries White Collar Workers

New York Times - Post Marxist Hungarian Bus Maker Takes to Capitalist Road

Virtual Tours - Northeast Knitting Mills

2S. Forecasting

Case Studies - Akron Zoological Park

Case Studies - Kwik Lube

Database Applications - Thornton Savings and Loan.

II. BUILDING WORLD CLASS OPERATIONS.

3. Total Quality Management.

Case Studies - Falls Church General Hospital

Case Studies - Westover Electrical, Inc.

Course Project - Quality Function Development

New York Times - When Weather is the Enemy

Virtual Tours - FINKL

3S. Quality via--Statistical Process Control.

Case Studies - Bayfield Mud Company

Database Applications - West Battery Corp..

4. Design of Goods and Services.

New York Times - Making the Shoe Fit Perfectly

Virtual Tours - Siemens

5. Process and Capacity Design.

Case Studies - Rochester Manufacturing Corporation

New York Times - Technology's Edict: Adapt or Lose Out

Virtual Tours - Portland Bolt and Manufacturing Company, Inc.

6. Selecting the Location.

Database Applications - Location.

New York Times - An Indonesian Asset is Also a Liability

New York Times - O Governor, Won't You Buy Me a Mercedes Benz Plant?

Virtual Tours - Dole Vegetables

7. People and Work Systems.

Case Studies - Human Factor at Three Mile Island

New York Times - New Hardline by Big Companies Threatens German Work Benefits

New York Times - U.S. Critics See "Monstorous Sweatshop", but Hondurans See Better Life

New York Times - In a Quest for Efficiency, Factories Scrap 5-Day Work Week

Virtual Tours - L & J.G. Stickley, Inc.

8. Layout Designs.

Case Studies - The Palm Beach Institute of Sports Medicine

Database Applications - Layout.

Virtual Tours - University of Iowa Hospital

9. Inventory for Independent Demand.

Case Studies - LaPlace Power and Light

Case Studies - Professional Video Management

New York Times - The Law of Supply on Demand

Virtual Tours - Honda

10. Inventory of Dependent Demand (MRP).

Database Applications - Inventory for Department Demand (MRP).

Virtual Tours - Saturn-Japan

11. Just-In-Time Systems.

New York Times - At Boeing, A War Over Job Exodus

Virtual Tours - Redhook Ale Brew Process

11S. Supply Chain Management.

Case Studies - AT&T Buys a Printer

Case Studies - Blue and Gray, Inc.

New York Times - Need To Cut Costs? Order Out.

New York Times - Is VW's New Plant Lean, Mean, or Just Mean?

New York Times - Taking Penny-Pinching to the Next Level

12. Aggregate Scheduling.

New York Times - U.P.S. Using Planes for Passengers on the Weekend

Database Applications - Aggregate Scheduling.

Virtual Tours - Hershey Chocolate

13. Short-term Scheduling.

Case Studies - Old Oregon Wood Store

Database Applications - Scheduling.

Virtual Tours - Jelly Belly

14. Project Scheduling.

Case Studies - Haygood Brothers Construction Company

Case Studies - Shale Oil Company

Database Applications - Project Scheduling.

Virtual Tours - Heurikon

14S-Maintenance Management.

IV. TUTORIALS.

T1. Decision Making Tools.

Case Studies - Drink-At-Home, Inc.

T2. Linear Programming.

Case Studies - Coastal States Chemicals and Fertilizers

Case Studies - Mexicana Wire Works

Database Applications - Mann Enterprises.

T3. Transportation Modeling.

Case Studies - Custom Vans

Case Studies - Fort Wayne General Hospital

Database Applications - Duffy Pharmaceuticals.

T4. Learning Curves.

T5. Waiting Line Models.

Case Studies - New England Castings

T6. Simulation.

Case Studies - Abjar Transport Company