1. Operations and Productivity

2. Operations Strategy for Goods and Services.

2S. Forecasting

Database Applications - Thornton Savings and Loan.

II. BUILDING WORLD CLASS OPERATIONS.

3. Total Quality Management.

3S. Quality via--Statistical Process Control.

Database Applications - West Battery Corp..

4. Design of Goods and Services.

5. Process and Capacity Design.

6. Selecting the Location.

Database Applications - Location.

7. People and Work Systems.

8. Layout Designs.

Database Applications - Layout.

9. Inventory for Independent Demand.

10. Inventory of Dependent Demand (MRP).

Database Applications - Inventory for Department Demand (MRP).

11. Just-In-Time Systems.

11S. Supply Chain Management.

12. Aggregate Scheduling.

Database Applications - Aggregate Scheduling.

13. Short-term Scheduling.

Database Applications - Scheduling.

14. Project Scheduling.

Database Applications - Project Scheduling.

14S. Maintenance Management.

IV. TUTORIALS.

T1. Decision-making Tools.

T2. Linear Programming.

Database Applications - Mann Enterprises.

T3. Transportation Modeling.

Database Applications - Duffy Pharmaceuticals.

T4. Learning Curves.

T5. Waiting Line Models.

T6. Simulation.